Frequently Asked Questions?
We’ve answered some of the most common questions we are asked here. If your question is not listed, please feel free to send us a message or call us at your convenience.
I urgently need a memorial tribute, what is the minimum time frame?
A custom memorial presentation can be completed within 2 – 4 days. If you’ve chosen the memorial template option, it can be handed over in 24 hrs – 48 hrs. It’s best to contact us because we might be able to get it sooner depending on our workload, your urgency and the requested video length.
What payment options do you accept?
We accept e-transfers, cash and credit cards as payments. Payments must be made in full before start of your memorial or funeral tribute. You will also be provided with a receipt.
In what format will the tribute be given?
You have the option of choosing a dvd, usb, or an online dropbox link of your video tribute. Out of town customers prefer a digital file that they can download themselves.
I have old VHS tapes and video cassettes, can I send those in to use for the video portion of my tribute?
We accept all video formats and convert them for an extra charge depending on the recording length. Of course, the turn around time will be a little longer due to the conversion process.
“My husband passed recently and we had a custom tribute made. We were very happy with the end result. It is something I show to family and friends still so they ca see the wonderful life my husband lead.”
“We had a sudden death in the family and need a slideshow done quickly. We contacted them immediately and they worked on our project right away and had it to us the next day. This is a video we will cherish forever. “
“I’d like to thank you and your team for the sensitivity, respect and discretion in producing our video memorial. It brought us to tears, in a good way. “
About Moon and Back.
Every person born once loved, was loved and is loved to the moon and back. This is how we feel and what we capture in each of our Memorial Tributes.
Moon and Back started out of love and loss. When the owners Father passed away their family decided on a video celebration of his life. When they were searching for someone to do this they didn’t see may options. The options they did find were quite outdated and generic. They wanted something original that reflected who their Father was. The only way would be to do it themselves. Everyone that saw the video suggested they start a business and share their talents with the world and maybe in a small way help others through their grieving process.